Frequently Asked Questions
Everything you need to know about your YUXUS experience, from shipping to style advice.
How long does shipping take and how can I track my order?
Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days. Once your order is dispatched, you will receive a confirmation email containing a tracking link to monitor your delivery in real-time.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. To initiate a return or exchange, please visit our online portal and follow the step-by-step instructions. Please note that sale items are eligible for store credit only.
How do I ensure I am choosing the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own. If you are between sizes, we generally suggest sizing up for a more relaxed fit or down for a tailored look.
What payment methods do you accept?
YUXUS accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible 'Buy Now, Pay Later' options through Klarna and Afterpay for eligible customers.
How should I care for my YUXUS garments?
To maintain the longevity of our fabrics, we recommend washing most items inside out in cold water on a gentle cycle. Always air dry when possible and avoid high-heat tumble drying to prevent shrinkage and preserve the integrity of the prints.
Are your materials sustainably sourced?
At YUXUS, we are committed to ethical fashion. We prioritize organic cotton and recycled polyester in our collections. We work exclusively with certified manufacturers who ensure fair wages and safe working conditions for all artisans involved.